• The retainer secures your date only. You are not guaranteed a party until the balance is paid in full. Please understand that due to the reservation nature of our business, the retainer is NONREFUNDABLE.
• You will receive an invoice for the full remaining balance shortly after booking.
• You have 10 days prior to your party date to pay off the balance. If you have not paid the full balance by then, your date will become available for someone else. You will be given 1 opportunity to reschedule with the same retainer.  If you are unable to reschedule, you will not receive the retainer and you will have to pay a new retainer for a new date.
• Subtract 10 from the date of the party to know the last day full payment can be remitted. Payment can be made anytime before the 10 days.

No. The price is firm even if you have less guests than the package allows. If you intended for 10 girls to be present, but 1 or more are not present on the party date, the price will still be the same.

"Spa like" activities include manicure and/or pedicure services, including , but not limited to, the use of sea salt soaks, scented lotions, and bath bombs. Your child may have makeup applied with the use of eye shadow, blush, and or lip gloss.lip tint. There will be garments provided on the bus and are for use during the party only and cannot be taken home by guests unless otherwise stated. A face mask may also be applied to your child's face. All of our nail polishes, polish removers, and makeup products are vegan and cruelty free. There may be use of hair accessories for certain packages (headband, bows, colored extensions).

You will receive the same amount of invites/gift bags as the amount of people booked. If you have booked a party with 8 guests, you will receive 8 invites and/or 8 gift bags.

Sure, but we only accept 10lbs of sand from Kepler 452-B or 16 oz of rocks from Saturn as payment!

SPA BUS

If we can accommodate you, we will without charging a rush fee. However, if you are adding additional items to your event, there is a $75 rush fee that will be applied to your balance plus the cost of the add on items. An event is considered last minute if it is not booked within 10 days of the event date. For example, if your party date is the 28th, you have to book by 11:59pm on the 18th to avoid cancellation.

SLEEPOVERS/CHARACTERS/PICNICS There is a $75 rush fee for these services if it is booked last minute. An event is considered last minute if it is not booked within 10 days of the designated date. Additionally, the full balance is due upon receipt of the invoice by 11:59pm.

Unfortunately we can not accommodate your request for customized packages. Our packages were designed specifically to give consumers a plethora of options. If there is something specific you need and we do not offer, we are happy to give you the names of other vendors that may be able to accommodate your request.

Pamper Me Princess parties are held at your home or venue of your choice. We bring the spa to you! Please be sure that you have the space for our bus. Our bus is 22.5 ft long and 8 ft wide. If you are using a parking lot space at a venue (church, hotel, event hall, building, park etc), it is your responsibility to communicate with the owner and confirm that our bus will be allowed to park there for the allotted party time. The bus will be parked for the duration of the party. We do not operate the vehicle with guests on board.

Please see specific cities/towns listed in the footer section of our website. We do not travel outside of these areas currently. If you live outside of these areas, please designate a location/venue within one of these areas to have your event and we will show up and provide the experience of a lifetime.

We will arrive between 15-25 minutes prior to the party. We will use this time to set up for the party. When its time for the party, our royal hostesses will roll out the pink carpet and knock on your door.

No. We only polish nails and make no claims of being licensed professional technicians, cosmetologists nor estheticians. Services are for entertainment purposes only.

Because our parties are based on a schedule, they work best when all guests arrive on time. Those guests coming late may join the party at whatever point it has progressed to. Please be on notice that the royal hostesses are not required to catch up the late arrival(s). Please tell your guests to arrive on time.

No outside food is allowed on the bus. For certain parties we provide drinks and treats. We will not be held liable for any allergic reaction to the products used and food items. Please be diligent in finding out the allergies of all guests within your reservation.

Due to limited work space, parents will not be allowed on the bus during spa services unless you have booked a play date package that includes adults.

In some instances there is availability before 11:30am. Please contact us via phone or text to book a party earlier than the advertised start time.

Unfortunately we cannot accommodate your request. Please view our various social media pages and Google reviews to see all that we offer. Want to take it a step further? Book with us and see the bus in person! We'll have a blast!

Absolutely! Each additional girl (up to 2) will be $65.

For example, if you book the Enchanted Package, it includes up to 8 guests. If you want 12 girls total, here’s how pricing works:

• 2 extra guests at $40 each
• 2 extra guests at $65 each

Please note that the spa bus can only fit 10 guests at a time. If you have 12 total girls, we’ll split them into two groups - 6 girls on the bus and 6 girls outside. You’ll need to provide a space for the girls who will be outside the bus. We can bring a table, but please have chairs ready for them as we will do some of the activities with the girls outside of the bus.

If you accidentally add extra guests using the wrong rate, don’t worry - your invoice will be updated to show the correct total.

For larger parties of 13 or more and if you want the party to begin at either 11:30 or 2:30, please give us a call so we can help plan and confirm your pricing as extra guests may affect our schedule. However, if your party is booked for our last time slot at 5:30 PM, each additional guest beyond 12 will simply be $65 per person.

• We can only provide you with a courtesy reschedule if you need to cancel your event. Please notify us at least 7 days prior to the event date in order for you to use the same retainer and reschedule.
• Please understand that the retainer is nonrefundable. This is strictly enforced due to the reservation nature of our business. We will make every attempt to reschedule your party within the desired time frame should you need to reschedule.
• We only give a courtesy reschedule once. PLEASE CALL, TEXT, or EMAIL US IF YOU NEED TO RESCHEDULE.

• Refunds are only provided in situations of extreme weather conditions or mechanical issues. There are no refunds for services that have already taken place.
• Again, the retainer is nonrefundable.
• We highly recommend rescheduling so that you do not lose your funds paid. You have 1 courtesy reschedule.
• For the Sleepover and Picnic Packages, we will refund the damage fee back to your original method of payment within 7 business days if no damage has occurred to the rental property.
• No refunds for add on products. This is strictly enforced due to most add-on services being personalized and customized.

If we cannot make it to your party due to extreme weather conditions or any other unforeseen circumstances, we will return all funds paid. If you want to reschedule, you will be able to reschedule your party, you are welcome to do so.

Great news, it never rains inside our Magical Mobile Palace! We will party whether it rains or shines. If you've selected the Fairy Princess Package and it rains, you have the option of having the scavenger hunt indoors.

Yes. Please understand, dependent on the package booked, that many of the products served or used in party activities may contain tree nut, dairy, gluten and other ingredients that may pose a health risk to anyone allergic to these ingredients. It is your sole responsibility to investigate the allergies of the guests attending the event. It is your responsibility to ensure that a guest with allergies does not consume nor come into contact with the allergens which may cause an allergic reaction.

We reserve the right to feature your child and all guests on our website and on all our social media platforms. If you prefer that your child and/or specific guests are not featured, please let us know and we will accommodate your request. Please understand that there will be no compensation given to you for pictures on our website or social media platforms. You will make no monetary or other claim against Pamper Me Princess LLC for the use of the pictures. We will never use any identifying information when we feature your child or guests on our website and social media sites.

Please be on notice that prices and services are subject to change at anytime.

No.

No we do not. The guests may leave the bus at anytime to use a restroom of their choice. Please be careful going up and down the stair to enter/exit the bus. Pamper Me Princess will not be liable for any injuries, damages to personal belongings, and/or accidents that may occur during your party.

By booking a party, you agree to receive relevant information via text message related to your party. We will only send you messages concerning your event.